Case studies
The work.
Four projects spanning child welfare licensing, agency culture change, criminal-justice services, and youth co-design — each led with mixed-methods research and shipped as something an agency could actually use.
🏆 Service Design Award, 2025
Creating National Standards to Approve Kin Caregivers
Co-designed foster-home licensing standards now adopted or in progress in every U.S. state and 5 tribes.
30 forms → 3 (Maryland) · 145 days → 33 ToolkitBuilding a Culture of Family Strengthening
A maturity model helping agencies shift from reactive to proactive family support.
160 participants · 4-pillar framework Discovery sprintGetting Compensation to More Victims of Crime
Reframed a national agency's strategy from awareness campaigns to targeted, trusted-messenger outreach.
42 stakeholders interviewed Co-designCreating Better Foster Placements for Teens
Youth formerly in care co-designed the research behind five agency-wide recommendations.
45 participants · 3 engagement formats